Custom Work Orders
We enjoy working with our customers to create a product that is not only functional for their specific needs, but also uniquely personal to each individual. If you would like to order a product from us, and would like to have something customized or specially made, please contact us using the form below.
Please note that custom work is time variable. We do our best to complete each item in a timely manner, however some items take longer than originally expected. As we are a two artist shop, our custom times can vary from weeks to months. An estimate will be given at the time of order, and any changes to that timeframe will be made in writing.
A deposit of 50% the estimate will be needed before work can commence. This deposit is non-refundable*, and will count toward the final invoice.
All of our available raw materials are Oregon Big Leaf Maple. If you would like something made from a different species of wood, there will be a procurement charge added to the cost of the material itself. This charge is dependent on the availability of the material.
Shop Rates For Work: Our shop operates at 65$ per hour of active time. Machine time, laser time, sanding, cutting, and finishing are examples of active time.
Custom Order Creation and Design Fee: This fee is comprised of the billable time that was accumulated during the design process. This includes sourcing additional/Off Hand materials, as well as creating the render and programs for a custom order. This fee also to cover any SVGs, Licensed Materials (such as logos or color combinations), or time spent procuring above mentioned digital materials. This fee is an hourly billable, at 35$ per hour. This Fee can be reduced or negotiated dependent on the "customer" increased involvement.
Change Order Fees: All order changes after the initial invoice has been agreed upon will be subject to a 20% increase fee. For example change in material from Maple to Oak, will incur a fee equal to 20% of the additional cost to be paid within 5 business days.
Invoices and Payments: All invoices are to be agreed upon for content by both parties. Deposit must be paid upfront before work can commence. All invoices, deposits, shipping fees, or change orders must be paid within 5 Business days of the notice in writing. If you are found delinquent, your order will not progress, and all prior payments will be non refundable. In the event that an invoice is agreed upon, but a deposit is not made, not only will your order be cancelled but you will be subject to collection of the custom order creation and design fee.
*exceptions will be made in extreme cases, ultimately is up to our discretion
